Gauteng SPIN - The South African Service Management Proficiency Index (SMPI)
The South African Service Management Proficiency Index (SMPI) reveals some interesting trends on the current gaps organisations are experiencing in Service Management and provides an in-depth guide on how to address these shortfalls.
Christopher Jones, CEO of Digiterra, presented the following salient points:
- Comprehensive insight into the top 10 gaps in Service Management in South African
- The impact these shortfalls having on:
- IT Governance and King III requirements
- Levels of IT service proficiency
- Cost containment
SPEAKER: Christopher Jones, Digiterra
Christopher is CEO at Digiterra. Digiterra is an IT services company with 5 focus areas. These are: Architecture, Software Development, IT Operations Consulting, Blended eLearning and Specialized outsourcing.